1. Self-Service Subscription Cancellation
Merchants can cancel their subscription at any time:
- No Lock-in: You may cancel directly from the merchant app under Settings ➔ Subscription Management.
- Active Period Retained: Cancellation stops future renewals. Your subscription benefits (multi-device sync, thermal print, online discovery) remain 100% active until the end of your prepaid billing period.
- No cancellation penalty or exit fees are ever charged.
2. General Non-Refundable Policy
Because VyaGo provides immediate digital access, server provisioning, database allocations, and bonus messaging credits instantly upon purchase:
- Standard monthly and annual subscription fees are generally non-refundable once activated.
- We do not provide prorated refunds for partial-month usage or unused days after voluntary cancellation.
- Bonus credits consumed during an active billing period cannot be refunded.
3. Valid Exceptions for Full Refunds
A 100% refund will be granted without question under the following technical conditions:
- Duplicate Payment: If a network glitch causes multiple debits for the same plan, the excess duplicate amount is refunded automatically.
- Payment Deducted but Plan Not Activated: If money is deducted from your bank via Razorpay but technical failure prevents tier activation within 2 hours, a full refund or immediate manual activation is provided.
- Erroneous Charge Within 24 Hours: If you purchased a wrong tier by mistake and contact us within 24 hours without consuming bonus credits, our team will adjust the tier or issue a full refund.
4. Refund Processing Timeline
When an eligible merchant refund is approved by our billing desk:
- Refunds are initiated via Razorpay back to the original payment source (same bank account, debit/credit card, or UPI VPA).
- The refund will reflect in your bank account statement within 5 to 7 business days as per standard Reserve Bank of India (RBI) interbank processing guidelines.
- You will receive an email and WhatsApp confirmation containing the unique Razorpay Refund ARN ID.
5. Billing Dispute Support
To request a refund review or dispute a charge, please email our billing department at billing@VayGo.app with your registered phone number, Razorpay Order ID, and bank payment screenshot.