1. Hyperlocal Delivery Model
VyaGo connects you with physical retail stores in your immediate vicinity. All orders are packed and dispatched directly from neighborhood shops:
- Service Radius: Each store defines its own delivery perimeter (typically 1 to 10 kilometers) based on local staff and rider coverage.
- Self-Pickup Option: You can also choose "Store Pickup" at checkout to collect items in person with zero delivery fee.
2. Delivery Timelines
Because products are sourced from nearby physical stores:
- Standard Express Delivery: Estimated at 15 to 45 minutes from order confirmation.
- Estimated delivery times are displayed on the shop card and cart page before placing an order.
- Timelines may occasionally vary during peak festival hours, monsoon weather, or unusual traffic congestion.
3. Delivery Charges
Delivery fees are configured transparently by each merchant:
- Free Delivery: Many stores offer free delivery above a minimum order value (e.g. Free delivery on orders above ₹199).
- Flat Delivery Fee: A fixed local fee (e.g. ₹20–₹40) charged for orders below the free-delivery threshold.
- Distance-based Fee: Exact calculation based on GPS distance between the shop and your doorstep.
All applicable delivery charges are calculated and displayed clearly on your cart screen before final checkout.
4. Safe Handover via OTP
To guarantee that orders reach the correct customer, our riders verify each delivery using a **4-digit Delivery OTP**. The rider marks the order complete in their app only after you share this OTP upon receiving the goods.
5. Undelivered Parcels & Address Discrepancies
If a delivery fails because the provided phone number is unreachable or the recipient is unavailable at the destination, the rider will return the parcel to the merchant. For prepaid orders, unserviceable deliveries are refunded after deducting actual transit costs where applicable.