1. Information We Collect from Customers
We collect only the minimum information required to deliver your groceries and merchandise smoothly:
- Contact Information: Your name and 10-digit mobile number for order verification and status SMS/WhatsApp updates.
- Location & Address: Delivery address and browser/GPS coordinates to calculate distance, delivery serviceability, and accurate rider navigation.
- Order & Cart Data: Item names, quantities, notes, payment mode selection, and order history.
2. How Your Data is Used
Your data is strictly utilized for operational fulfillment:
- To route your order items to the specific local shopkeeper you chose.
- To enable the assigned delivery rider to locate your doorstep and verify the parcel using OTP.
- To provide live order tracking, digital invoices, and receipt delivery via WhatsApp or SMS.
- To process refunds and resolve transaction discrepancies where applicable.
3. Strict No-Sale & Sharing Policy
We do not sell, rent, or trade your personal data to advertisers. Your information is only shared with:
- The Selected Merchant: Receives customer name, phone number, and items to pack your order.
- Assigned Delivery Partner: Receives customer address and phone number solely for the duration of the active delivery.
- Payment Gateway (Razorpay): Receives payment tokens for encrypted UPI/card processing. We never store credit card numbers or banking passwords.
4. Data Retention & Deletion
You have the right to request deletion of your order records and profile data. You can delete your profile directly from the mobile app (Profile ➔ Delete Account) or request erasure by writing to support@VayGo.app.
5. Security Standards
All communications between your browser, our servers, and payment processors are encrypted using industry-standard TLS/SSL encryption. Data is stored on secure cloud databases protected by strict firewall policies.