1. Ordering and Acceptance
When you place an order through a merchant's digital storefront:
- You agree to provide accurate delivery information, including valid contact numbers and address coordinates.
- Your order constitutes an offer to purchase products from the chosen local merchant. The order is accepted once the merchant confirms and prepares your items.
- Prices, product descriptions, stock availability, and applicable discounts are managed and updated directly by each individual merchant.
2. Hyperlocal Delivery & Doorstep OTP Confirmation
For local deliveries arranged by the merchant or their delivery riders:
- Delivery timeframes (e.g. 15 to 45 minutes) are estimates based on distance, merchant preparation times, and local road conditions.
- For your safety and protection, a unique Delivery OTP is generated for each order. You must only share this OTP with the delivery partner upon physically receiving and verifying your parcel.
- Never share your delivery OTP over the phone or before physical handover of items.
3. Pricing, Payments & Invoicing
All prices listed on merchant storefronts are in Indian Rupees (INR) and are inclusive of applicable goods and services taxes (GST) unless specified otherwise:
- Online Payments: Digital payments via UPI, Debit/Credit Cards, or Netbanking are processed securely via Razorpay payment gateway.
- Cash on Delivery (COD): For COD orders, you agree to pay the exact invoiced amount in cash or via merchant QR code upon delivery.
- Store Khata (Credit): If enabled by a merchant for regular customers, credit balances and payment cycles are governed by mutual agreement between you and the shopkeeper.
4. Customer Conduct & Prohibited Usage
You agree not to engage in fraudulent orders, deliberate non-acceptance of COD deliveries, harassment of delivery partners or merchants, or attempting to reverse-engineer storefront software. Violations may result in account blacklisting and restriction from local store networks.
5. Dispute Redressal & Support
If you receive incorrect, damaged, or expired items, please contact the merchant immediately via the phone number listed on your order tracking screen, or write to our support desk at support@VayGo.app for platform assistance.